Wireless Telecom for Midsize Businesses
Eduardo Ramirez, Technology Advisor
Expertise Summary
Skills:
- Large-Scale Contact Center Technology Project Management.
- A/R Collections & Sales Psychology, Methods and Procedures.
- Fair Debt Collection Practices Act/Regulation F Compliance.
$18 Million A/R Automation Case Study:
- Challenge: High wireless subscription churn due to inefficient non-payment procedures.
- Solution (The Technology): Creation and implementation of automatic procedures leveraging SQL DB, proprietary tools, and contact center technology.
- Result (The Business Outcome): Reduction in non-pay churn, resulting in $18M in savings; validated by Circle of Excellence Award, and numerous references.
I specialize in deployment and financial optimization of Order-to-Cash systems.
I count with an amazing set of technology teams to analyze, architect, and deploy enterprise class telephony solutions.
I am actively seeking implementation partnerships with leading Order-to-Cash providers, to bring proven $18M-level results to mid-market and enterprise clients.
Guide to Cloud Communication and Security
Eduardo Ramirez, Technology Advisor dedicated to helping midsize businesses navigate the complex world of telecom and enterprise solutions. Expert in UCaaS, CCaaS, and AI.
Independent, objective resource, specializing in finding and integrating the best connectivity (wired, wireless), and cloud solutions that fit your exact business goals. Compensated by the service providers only upon successful deployment, you receive this expert guidance, strategy, and negotiation leverage at no cost to your organization.
UCaaS and CCaaS Solutions
Customer Experience
I specialize in unifying your internal and external communication. I source best-in-class platforms like RingCentral and Zoom for your employees and integrate them perfectly with customer service platforms like Genesys and Five9. This integration eliminates frustrating hand-offs, reduces Average Handle Time (AHT), and immediately boosts customer satisfaction by connecting agents directly to internal experts.
Wired, Wireless, and Secure Connectivity
High Speed, Reliable Internet Connection
Your solutions are only as good as the network they run on. I secure your foundation with a mix of reliable connectivity solutions, including high-speed wired fiber and next-generation wireless (5G and satellite) options from providers like AT&T and Lumen. This ensures guaranteed uptime and the bandwidth required for high-quality voice and video.
AI, Compliance, and Transaction Integrity
Competitive midsize businesses must leverage AI and maintain stringent security.
- AI: I integrate proven AI tools like Balto (real-time coaching) and CallMiner (conversation intelligence) natively into your service platform, bringing enterprise performance management within your budget.
- Security & Payments: I ensure that the final solution includes certified CPI Payment Solutions. This is vital for achieving instant PCI compliance by de-scoping sensitive data during phone transactions, protecting your business from catastrophic breaches and fines.
Legacy Voice Service Deadline
POTS replacement solution
Your reliance on aging technology, such as traditional POTS or T1 lines, is creating an imminent operational risk. Major carriers are rapidly decommissioning these networks. Time is running out, and delaying your migration exposes your business to soaring maintenance costs, unexpected outages, and competitive disadvantage.
Claim Your Free Security Assessment
Free Cloud Risk Assessment
To help you mitigate this risk and build a safe migration roadmap, I am partnering with Xcitium in offering a Complimentary Cloud Security Assessment of your current security posture.
This no-cost assessment will identify your most critical compliance gaps and security vulnerabilities, especially where payment data or customer information is handled. This is your essential first step toward a modern, secure, and future-proof digital core.
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