Wired-Wireless Telecom for Midsize Businesses
Network Assurance
"When 5 bars isn't enough, we provide the rest of the story."
Network Assurance
"When 5 bars isn't enough, we provide the rest of the story."
Eduardo Ramirez, Record
Strategic Project Manager of Connectivity & Business Continuity
In the world of enterprise networking, technology is only half the battle. The other half is orchestration.
I spent years at the heart of AT&T Wireless, formerly McCaw Communications, national and International operations, serving as the Project Manager for National IT Call Center Operations and the Strategy, Architecture, and Security teams. I didn't just witness how national networks function—I managed the multi-disciplinary teams that built and secured them.
My background isn't just in "IT"; it’s in high-stakes execution. From leading database administrators and systems engineers to aligning with business analysts and C-suite stakeholders, I acted as the central nervous system for complex, national-scale initiatives. My work wasn't just about "uptime"—it was about business impact. By leading the strategy to reduce non-pay churn, I successfully recovered $18 million in revenue, earning the prestigious Circle of Excellence award.
Why My AT&T Experience is Your Competitive Advantage
Today, as a Telarus Technology Advisor, I don't just "sell" network services. I apply a decade of institutional knowledge to your specific business requirements:
- Holistic Oversight: Having managed developers, DBAs, and security experts, I understand how your network affects your entire tech stack—from CRM latency to data privacy.
- The "Insider" Filter: I know the strengths and weaknesses of the major carriers from the inside out. I lead with AT&T because of its unmatched fiber backbone, but I match you with the provider that truly fits your multi-site and failover needs.
- Stakeholder Alignment: I speak the language of your IT department and your Finance department. I know how to plan, schedule, and monitor a deployment so it finishes on time and exceeds expectations.
- A Focus on Churn & CX: Because I’ve managed the bottom-line impact of network performance, I design solutions that prioritize the customer experience (CX), ensuring your voice quality and connectivity drive retention, not frustration.
Eduardo Ramirez Record Summary:
- Awarded: AT&T Circle of Excellence.
- Key Win: $18M reduction in non-pay churn through strategic operational improvements.
- Expertise: National Call Center Ops, Multi-Site Failover, and Data Center Strategy.
- A/R Collections Psychology, Methods and Procedures.
- Method: Leading with AT&T infrastructure, backed by the global reach of the Telarus ecosystem.
- Joined McCaw Communications in 1990. Been around since the Motorola 800 "The Brick" phone.
I’m not here to just give you a quote. I’m here to architect a roadmap for a resilient, scalable, and profitable network.
Compensated by the service providers only upon successful deployment, you receive this expert guidance, strategy, and negotiation leverage at no cost to your organization.
Dan Hesse, CEO & Eduardo Ramirez, Project Manager, AT&T Wireless Circle of Excellence Ceremony.
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