Telephony Technology Solution Map

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1. Network optimization  and security
2. CASB

1. Auto-Failover
2. Intelligent Routing
3. VNF (Virtual Network)
4. Firewall
5. Application Aware

1. Broadband/Coax
2. Dedicated Fiber
3. WISP / Microwave
4. 4G/5G Internet
5. Satellite Internet
6. Aggregation

1. Internal Network
2. Guest Network

1. Firewall (Prem / Web)
2. Endpoint Security
3. Network Security Assessment
4. Zero Trust

Monitoring & Management

1. AI Ops
2. Performance and Billing Optimization

1. Data Fabrics
2. Public Cloud Connections
3. AWS Direct Connects 
4. AZURE Express Routes
5. Oracle FastConnects 
6. CDN 
7. SaaS platforms 

1. Data Center & Cloud
2. Private Cloud
3. Hybrid & Multi Cloud
4. IaaS
5. PaaS
6. Bare Metal
7. DRaaS
8. BUaaS
9. Data Center Colocation
10. Public Cloud:

• AWS
• AZURE
• GCP
• Oracle Fusion
• SAP HANA

1. Cloud Based Storage:

• Object
• File
• Block

1. Software License Management
2. ERP Management
3. Software License Optimization
4. Software License

1. Helpdesk as a Service
2. ITO – IT Outsourcing
3. Cloud Migration
4. Application Mgmt. (ERP, CRM, etc.)

1. Application Optimization
2. Robotics Processing Automation
3. Data Lakehouse
4. Load balancing Predictive Analytics
5. LLMaaS

1. Automatic Call Distribution (ACD)
2. APIs & SDKs
3. Branded Caller ID
4. Call and Screen Recording
5. CRM/ERP Integrations
6. Dialers(Preview, Power, Predictive)
7. Inbound/Outbound/ Blended
8. Interactive Voice Response(IVR)
9. Omnichannel & Digital Engagement
10. Voice, Email, Chat, Mobile
11. Social, SMS/Text, Video
12. Reporting, Analytics & BI
13. Self-Service
14. UC Integrations

1. Conferencing
2. Collaboration Tools
3. CPaaS
4. Integrations (CRM, etc.)
5. Messaging and Chat
6. Mobile Access
7. Presence
8. Voice and Video Calling

• Call forwarding
• Voicemail
• Caller ID.

1.  customer service
2. IT support
3. accounting
4. human resources

1. Gamification 
2. Workforce Management
3. Workforce Optimization

1. Agent Coaching & Performance
2. Compliance & Monitoring  

1. Network security
2. Cloud Security
3. Application Security
4. Information Security

1. Connecting different systems
2. Data synchronization
3. Improved business processes
4. Enhanced customer experience
5. Increased efficiency and productivity

1. Automate repetitive tasks like clicking buttons or filling out forms
2. Process transactions
3. Manipulate data and communicate with other systems.  

1. Prem as-a-Service
2. SIP Trunks

1. Conversational AI & Chatbots
2. Generative AI
3. Real-Time Agent Assist
4. Virtual Assistants

1. Virtual CISO
2. Vulnerability Assess.
3. Penetration Test
4. Government Risk Compliance 
5. Security Awareness Training

1. Log Management (SIEM)
2. Machine Learning
3. Intrusion Detection
4. Intrusion Prevention
5. SOC as a Service

1. Managed Firewall
2. Web App Security
3. Email Security
4. Endpoint Protection
5. Managed Cloud FW
6. Data Loss Prevention
7. Zero-Trust Framework
8. Patch Management
9. Identity & Access Management

1. Incident Response
2. Containment
3. Eradication / Restore

1. Attack Identification
2. Rapid Response 
3. Social Engineering Detection
4. Biometrics Auth. Systems

1. Temperature
2. Pressure
3. Soil Moisture/content 

1. Cameras
2. Access Control
3. Video Analytics

1. Electric
2. Gas
3. Solar
4. EV Chargers

1. Smart City
2. Agriculture
3. Manufacturing
4. Logistics
5. Hospitality

1. Geo-Fence
2. Detailed Use
3. Velocity / Acceleration

1. Computer Vision
2. Telematics
3. IoT Data Analysis